Ricardo Faria Airs in #IndustryTalks on Design in Focus - Episode 1 - ROKS KPI's

Listen to Ricardo discuss ROKS KPI's in his first podcast in #IndustryTalks on Design in Focus on your commute to work. In the coming weeks we will have weekly sessions in witch we discuss Human centric design, Service design, OMNI-Channel solutions & Testing & Research. Ricardo Faria is a Sr Service & UX Designer at Cognizant & ROKS KPI Expert at Cognizant. During his 12 years in design, Ricardo gained experience shaping the UX vision in different projects, and he designed for multi-platforms in an omnichannel solutions context. He led small to big teams in several projects. At all times bringing a human-centered approach and a creative problem-solving approach to creating products and experiences people love to use. Currently exploring how Data can drive a more effective UX and how Neuroscience can merge with UX traditional methods to bring more behavioural knowledge. Also, Ricardo is a KPI ROKS Expert and love to implement KPI dashboards in organisations and define their Key Performance Indicators. Learn More -> https://www.designinfocus.org/ricardo-faria