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Design in Focus > Participants > Ricardo Faria

ricardo fariah on Design in Focus

Ricardo Faria

Sr Service & UX Designer at Cognizant & ROKS KPI Expert

SUMMARY

During his 12 years in design, Ricardo gained experience shaping the UX vision in different projects, and he designed for multi-platforms in an omnichannel solutions context. He led small to big teams in several projects. At all times bringing a human-centered approach and a creative problem-solving approach to creating products and experiences people love to use. Currently exploring how Data can drive a more effective UX and how Neuroscience can merge with UX traditional methods to bring more behavioural knowledge. Also, Ricardo is a KPI ROKS Expert and love to implement KPI dashboards in organisations and define their Key Performance Indicators.

 

TALKS ABOUT

ROKS KPI's infographic Ricardo Faria Experience Page on Design in Focus

Result orientated KPI-systems

(ROKS)

Human centered Design infographic Ricardo Faria Experience Page on Design in Focus

Human centric design

Service Design infographic Ricardo Faria Experience Page on Design in Focus

Service design

OMNI channel solutions infographic Ricardo Faria Experience Page on Design in Focus

OMNI-Channel solutions

OMNI-Channel solutions

OMNI-Channel solutions

OMNI-Channel solutions

OMNI-Channel solutions

Testing & Research infographic Ricardo Faria Experience Page on Design in Focus

Testing & Research

Better KPIs Better Results

 

What is a KPI? KPI stands for key performance indicator, a quantifiable measure of performance over

time for a specific objective. KPIs provide targets for teams to shoot for, milestones to gauge progress,

and insights that help people across the organization make better decisions.

 

KPIs and measures can drive a business in the right direction, or become instruments of torture.

 

I believe that most organisations can do a lot more with the data and systems they already have.

Ricardo Faria illustrates the ROKS KPI Aproach on Design in Focus

What is the ROKS™ approach?

The ROKS approach is a simple seven-step method for developing key performance indicators (KPIs).

It involves  identifying the core outcomes an organisation is looking for, breaking those outcomes into two

further levels of detail and then identifying the KPIs related to those results.

 

Who is the ROKS Enterprise™ approach designed for?

Medium to large enterprises that want to use their strategic objectives to develop focussed, effective set of performance indicators. It can also be useful for smaller organisations with complex or unusual needs.

 

When not to use the ROKS Enterprise™ approach

If you run a small-medium business where your business goals can be fully described by the following objectives…

 

Run a profitable and solvent business

  • A growing business

  • A balanced quality of life

  • A legal and compliance business

  • An innovative business

  • Manage risk (legal, health and safety, environmental etc.)

... you will find the ROKS Express™ method is better tailored to your needs.

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Good Design is Good Business - Ricardo Faria on Design in Focus by Candice Storm
  • LinkedIn
  • Daniel Faria - YouTube

KPI's in Design Series E3 ROKET DS by Ricardo Faria with Candice Storm

Ricardo Faria on User research and Testing in Industry Talks with Candice Storm

KPI's in Design Series E2 KPI Trees by Ricardo Faria with Candice Storm

KPI's in Design Series E1 ROKS KPIs by Ricardo Faria with Candice Storm

Learn to quantify your testing results with Pure method

 

PURE is a usability-evaluation method in which usability experts assign one or more quantitative

ratings to a design based on a set of criteria and then combine all these ratings into a final score and

easy-to-understand visual representation.

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